Delhi Call Centre Scam: Approximately 100 crore rupees defrauded from American citizens, 11 arrested

Delhi Call Center Scam: 11 Accused Arrested

In the Delhi call‑center scam case, the Delhi Police have dismantled a purported illegal international call‑center operating in the Paitampura area. According to the police, the call‑center targeted American citizens under the pretext of providing technical assistance and is alleged to have defrauded them of approximately ₹100 crore. During the operation, 11 individuals were arrested.

Delhi Call Center Scam: 11 Accused Arrested

According to authorities, the Delhi Police’s Intelligence Fusion and Strategic Operations (IFSO) unit conducted a raid on September 21 at a rented premises on the third and fourth floors in Paitampura village. Police say the alleged international call‑center was operated from there.

During the raid, 11 people were taken into custody. The police seized ₹41 lakh in cash, 29 laptops, 25 mobile phones, eight routers, and a car. On September 22, a case was registered at the Special Prosecution Police Station under relevant sections of the Indian Penal Code and the Information Technology Act.

Targeting American Citizens Under the Guise of Technical Assistance

Police say the gang allegedly targeted people living in the United States under the pretext of providing technical assistance. Victims’ computers were reportedly infected with malware.

After the malware was installed, a pop‑up appeared on the computer screen, instructing the user to contact a toll‑free number for technical help. When a person called that number, the call was routed to the call‑center in Paitampura via an application.

The call‑center agents then purportedly presented themselves as technical support staff and claimed that the victims’ computers were infected with viruses or were being hacked.

After Hacking the Computer, the Bank Account Was Threatened

According to police, call‑center employees allegedly persuaded victims to install a purported software to gain access to their computers.

Victims were then told that their bank accounts were also at risk. Police say the call was subsequently transferred to other members of the gang who posed as bank officials and engaged the victims in conversation.

The allegation is that fake bank officials contacted victims through American numbers and, under the pretext of resolving banking or technical issues, persuaded them to purchase gift cards or transfer cryptocurrency.

Allegations of Scare Tactics Using Fake FBI Messages

In the investigation of the Delhi call‑center scam, the police also alleged that in some cases, fake letters and messages were sent to victims in the names of the FBI and other U.S. federal agencies to pressure them.

These alleged fake messages were intended to convince victims that some action could be taken against them. Police say this method was used to frighten victims and force them to comply with the accused’s demands.